DELIVERY & RETURNS
Please select whether you would prefer 1st or 2nd class delivery when placing your order.
Express Delivery (1st Class) - between 1-2 working days after dispatch
Standard Delivery (2nd Class) - between 2-4 working days after dispatch
If you wish to collect your order from our shop in Low Row, please place your order and select "Collection in store" and then get in touch to arrange collection.
DISPATCH & DELIVERY TIMES
Orders are packaged up most weekdays. Most orders are sent via Royal Mail Tracked delivery and are collected from us at 10am on weekdays.
Large & bulky orders are sent via Parcelforce. These orders may take slightly longer to arrive.
Unfortunately we do not package up and dispatch orders on weekends or Bank Holidays.
Delivery will take place as soon as reasonably possible, depending on the delivery method. Delivery times may vary due to unforeseen circumstances and we do not accept any liability for late delivery of good(s). Please note that delivery times do not include weekends and bank holidays.
We cannot guarantee specific delivery dates.
All orders are sent using tracked shipping methods. You will receive an email containing your tracking number which can be used to receive updates on your order from the courier.
TERMS & CONDITIONS
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your good(s) to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
If you are unhappy with the good(s) you receive, please get in touch with us BEFORE returning your good(s) back to us. Returning your good(s) prior to contacting us and receiving a response may affect your refund.
You will be responsible for returning any unwanted good(s) back to us, including the cost of shipping. If an exchange is agreed, you will be responsible for the cost of shipping of the replacement good(s) unless otherwise agreed.
Upon receiving your unwanted good(s), we will then issue a refund for the good(s) less the cost of shipping.