Refund policy

 

RETURNS

If you are unhappy with the good(s) you receive, please get in touch with us BEFORE returning your good(s) back to us. Returning your good(s) prior to contacting us and receiving a response may affect your refund.

Returns can be accepted for up to 30 days after date of purchase. There is no restocking fee for the customer.

You will be responsible for returning any unwanted good(s) back to us, including the cost of shipping. If an exchange is agreed, you will be responsible for the cost of shipping of the replacement good(s) unless otherwise agreed.

You MUST return your unwanted good(s) with a completed returns form, available to download & print here: AG Bikes Returns Form

Upon receiving & inspecting your unwanted good(s), we will then either:

1. Issue a refund for the good(s) less the cost of shipping. 
2. Apply a credit to your account for the cost of the good(s) less the cost of shipping
3. Exchange your item as requested by yourself on the completed returns form.

 

Please note that some products (e.g. seconds, end of sale items) cannot be returned.